{"id":1188,"date":"2026-05-20T23:23:20","date_gmt":"2026-05-20T21:23:20","guid":{"rendered":"http:\/\/www.hoponhopoffmilantour.com\/condizioni-generali-del-servizio\/"},"modified":"2026-05-25T12:57:50","modified_gmt":"2026-05-25T10:57:50","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.hoponhopoffmilantour.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions of service"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

ACCESS TO THE BUSES<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Art. 1<\/strong> \u2013 Passengers must always board through the front door and exit through the rear door.<\/p>

Art. 2<\/strong> \u2013 Passengers must present a valid travel ticket to the hostess. Tickets may be purchased from authorized sales points. If a passenger does not have a valid ticket, one must be purchased from the hostess on board.<\/p>

Art. 3<\/strong> \u2013 The hostess is responsible for validating tickets and may refuse boarding to passengers without a valid ticket or to those who refuse to purchase or validate one.<\/p>

Art. 4<\/strong> \u2013 Boarding and alighting are permitted only at authorized stops and in accordance with the designated boarding and exit procedures.<\/p>

Art. 5<\/strong> \u2013 Boarding is not permitted once the maximum passenger capacity specified in the vehicle registration certificate has been reached.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t

ACCESSIBILITY\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Art. 6<\/strong> \u2013 Wheelchair users and passengers with reduced mobility are entitled to free access to the bus, provided that the designated wheelchair space is not already occupied by another wheelchair user.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t

TRAVEL TICKETS<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Art. 7<\/strong> \u2013 Tickets are personal, non-transferable, and must be kept intact for the entire validity period, as they also serve as a fiscal receipt.<\/p>

Art. 8<\/strong> \u2013 Passengers must present their ticket upon request by authorized inspection personnel, who are protected under Article 336 of the Italian Penal Code.<\/p>

Art. 9<\/strong> \u2013 During ticket inspections, passengers may be required to present a valid identification document. Refusal to provide identification may result in intervention by law enforcement authorities and prosecution under Article 651 of the Italian Penal Code. False statements regarding one’s own or another person’s identity are punishable under Article 496 of the Italian Penal Code.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t

ON-BOARD EQUIPMENT<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Art. 10<\/strong> \u2013 Upon boarding, passengers must collect a set of earphones from the hostess for use throughout the validity of the tour.<\/p>

Art. 11<\/strong> \u2013 Passengers making multiple journeys, as permitted by their ticket, must reuse the earphones issued at the time of ticket validation. In case of loss, replacement earphones may be purchased from the hostess for \u20ac0.50<\/strong>.<\/p>

Art. 12<\/strong> \u2013 At the end of the tour, passengers are kindly requested to return the earphones to the hostess.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t

CHILDREN ON BOARD<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Art. 13<\/strong> \u2013 Children up to 5 years of age<\/strong> travel free of charge. Children aged 5 to 17 years<\/strong> are entitled to a reduced fare.<\/p>

Art. 14<\/strong> \u2013 Strollers and prams may remain open only in the designated wheelchair area, where available and unoccupied, provided they are positioned facing backward, secured against the backrest, with brakes engaged and the frame fastened using the safety belt. Where the designated area is unavailable, or on vehicles without such a space, strollers and prams must be folded, and the child must be held by hand or carried. Wheelchair users always have priority use of the designated area.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t

ANIMALS ON BOARD<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Art. 15<\/strong> \u2013 Small pets are permitted on board provided they are equipped with appropriate safety devices, such as a leash and muzzle where required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t

LUGGAGE<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Art. 16<\/strong> \u2013 Each passenger may carry one piece of luggage free of charge, provided it does not exceed 50 \u00d7 30 \u00d7 25 cm<\/strong>.<\/p>

Art. 17<\/strong> \u2013 Passengers must keep their luggage at their feet, ensuring that it does not inconvenience other passengers or obstruct passageways.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t

NORME COMPLEMENTARI\nGENERAL RULES<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Art. 18<\/strong> \u2013 Passengers must give priority seating to elderly passengers, persons with disabilities, pregnant women, and adults carrying young children.<\/p>

Art. 19<\/strong> \u2013 Passengers standing during the journey must hold onto the designated handrails or grab handles and must not stand on the steps near the doors. All passengers are required to behave respectfully and courteously at all times.<\/p>

Art. 20<\/strong> \u2013 The following are strictly prohibited:<\/p>